Frequently Asked Questions
DO YOU HAVE A PHONE NUMBER I CAN CALL?
No, currently we only offer online support and customer service. For general questions, please email agcosmetix@gmail.com
HOW LONG WILL IT TAKE TO SHIP?
Shipping varies on time of year, considering any Holidays and postal closures. Shipping and handling can take (up to) 7-10 business days but can always be sooner.
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HOW CAN I CHECK THE STATUS OF MY ORDER?
If you have an account with AGcosmetix, please log in to find your order information. Otherwise, we will send you email updates when your order has been confirmed, shipped, and delivered.
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HOW CAN I CHANGE OR CANCEL MY ORDER?
If you would like to change your order in any way, please contact agcosmetix@gmail.com as soon as possible. We will do our best to accommodate your needs.
ARE YOUR PRODUCTS CRUELTY-FREE
Yes, our products are NEVER tested on animals.
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HOW IS AGcosmetix DIFFERENT FROM OTHER ACNE PRODUCTS?
AGcosmetix offers dermatologist inspired formulas to effectively treat acne at an accessible price. With our treatment philosophy our products target acne and oily skin problems while taking care of skin’s natural balance, within short period of time, with 100% money back guarantee, if not satisfied.
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CAN I USE AGcosmetix FOR MY BODY BREAKOUTS?
Absolutely yes, since our formula is strong enough to treat the skin of your body with the same routine until it is completely gone.
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HOW LONG DOES IT TAKE TO SEE THE RESULTS?
It depends on many factors, like type and severity of the acne, skin type, how long one suffered from acne (since scaring can be involved) etc. While many clients are claiming to see an improvement in their skin within the first week, it usually takes about 4-6 weeks to get at least 90% clear. This is because it takes 30-60 days for existing acne impactions to make their way to the surface.
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WHAT HAPPENS AFTER I AM CLEAR? WILL I BE ABLE TO STAY CLEAR?
After successfully managing your acne, it's important to adopt a maintenance routine to sustain clear skin. Our specialized products have proven effective, and once you see improvement, you can gradually reduce the frequency of use. Eventually, after regaining clear skin, you may only need to use the products when you notice the occasional breakout. This flexible approach allows you to tailor your skincare routine to your skin's needs, ensuring continued clarity while minimizing product usage.
CAN I GET RID OF ACNE PIGMENTATION (red or brown marks left behind by old acne breakouts)?
Yes, although some may refer to them as 'acne scars,' they are actually Post Inflammatory Hyperpigmentation (PIH). The Acne Scar Erase Formula is a product that can significantly reduce this pigmentation. With no anticipation of new breakouts, regular use of this product can gradually clear your skin on the face or body, eliminating both new breakouts and any remaining red or brown spots, unless it's completely clear, in which case, one can use it as needed.
HOW TO USE AGCOSMETIX'S ANTI ACNE CONCENTRATE AND ACNE SCAR ERASE FORMULA TOGETHER?
Sensitivity Test for a New User. Apply product(s)sparingly to one or two small, affected areas during the first 3 days. If no discomfort occurs, follow the directions stated.
Our carefully crafted 2 step formula is designed to target the root causes of acne while promoting healthy, radiant skin.
To use our anti-acne concentrate, apply a small amount directly to the affected area with a cotton pad. Adjust the frequency up to 2-3 times a day based on the severity of your acne. To promote overall skin clarity and address discoloration and acne scars, incorporate the acne scar erase formula 1-2 times daily alongside other applications.
WHY DO PIMPLES SMELL?
Acne is an inflammatory skin disorder that happens when oil gland become clogged with excess oil and dead skin cells, trapping bacteria in the pores. This process produces an inflammatory response, which results in the development of pimples that contain pus. When you squeeze a zit and release the pus (mixed with bacteria, blood, and debris), it can, at times, emit a foul or strange smell. This odor is simply the byproduct of the bacteria feeding on skin oil. (Livestrong.com)